Implementation

"If our GoldMine is down, our employees sit idle. So having a responsive support person is crucial to our success. Access Direct is available on-site or by telephone and are very knowledgeable about GoldMine and our Windows NT environment."

- Jeff Gimar
President
Jemco Marketing, Inc.
Telemarketing Call Center

When on-line help is not enough, our technicians are ready to help you solve problems which arise. We offer on-line telephone support or on-site consultation.

We take pride in locating and resolving the cause of the problem and avoid simply treating the symptom. We may recommend additional training or provide suggestions for changing the hardware environment with the goal of having long-term clients with stable and reliable GoldMine installations.

Sometimes, anal retentive is a good thing. We've developed a GoldMine documentation protocol which, if you choose, provides you or your IS.. Department with a comprehensive software manual. This virtual I.S. includes:

• Architecture, including customizations
• Data Dictionary
• User Procedures
• Administrator's Procedures
• Complete documentation of customizations and third party products

Having data in GoldMine is nice. Printing out reports with just the information you need is nicer--in fact, often a custom report provides the entire justification for a database such as GoldMine.

We provide custom reporting using both GoldMine's report writer and Crystal Reports linked to GoldMine.

We provide data conversion services for the initial transfer of data into GoldMine from most PC data formats (including dBase, Access, Excel files, and ASCII files). We can solve problems such as importing into profile fields and providing data cleaning services if needed.

Additionally, we can train you to use GoldMine's import wizard if you will be converting and importing data on a regular basis, such as with prospecting list rentals.