HEAT® Self Service™ is an easy, intuitive and convenient self-help tool. This powerful module allows your employees and customers access to the problem-solving capabilities of your HEAT® system from any computer with a Web browser 24-hours a day, seven days a week. This translates into increased efficiencies right from the start: Reduced call volume Less pressure on technicians Increased customer satisfaction

Streamlined workflow: The workflow for HEAT is already intuitive. Now, users can log on and get started using the Web connection immediately. Email ticket confirmation with hyperlink: Emails customers a confirmation that their issue has been logged and provides a hyperlink within the email to link back to the original issue so they can check for accuracy and/or make changes as needed. Session tracking while using knowledgebase: You will learn how valuable your knowledgebase software is by tracking how often your customers use it and what they are asking. Ability to add own support links & services: If not all of your information is in a knowledgebase; HEAT Self Service allows the user to add other support links and services. Lost password retrieval: HEAT Self Service reduces the burden of password problems by automatically providing the customer with a password if it is lost or forgotten. Security remains intact by emailing the password only to the address provided in the customer’s profile.

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