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Auto Tasking - Group and
perform several tasks with a single keystroke (i.e. sending e-mails, printing
work orders, launching other applications).
Quick Features - Quick Calls, Quick Assignments and Quick Journals:
Define simple, repetitive tasks - accessible with a single click. Quickly
copy critical information from one call to another.
Automatic Ticket Generator (ATG) - Auto Ticket Generator automatically
creates new call tickets and updates existing call tickets via a variety
of sources, including MAPI (i.e. Outlook, GroupWise, etc.) and POP/SMTP.
Additionally, Auto Ticket Generator can automatically respond to requests
for call ticket information and status
HEATBoard Linked Calls - Save time and work by allowing multiple
calls to be linked to an issue, updated and closed automatically. Callers
can be automatically informed that their issue is being addressed.
Comprehensive Reporting Tools - PowerDesk comes with Answer WizardTM
which provides convenient pre-defined reports and a "consultant-in-a-box"
to help you ask the right questions and get the right answers.
24/7 Technical Support - Web-based tool for support technicians
that includes access to FAQ's, 'How to' and 'How can I' searches, self-help/self-healing
tools, the ability to post questions to the user community, and gain access
to technical white papers.
Scalable Solution - PowerDesk is totally compatible with HEAT service
and support software - As your company and functionality requirements
grow, so does your support operation.
Excellent HEAT Support - FrontRange Solutions customer service
and support has been rated excellent by META Group, Inc., a leading IT
analyst.
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